Service guidance

Guidance for Integration Hub team members supporting the file transfer service.

Troubleshooting an SFTP or FTPS AWS Transfer user

Create or change an AWS Transfer Family user and diagnose authentication failures.

Investigating file transfer service issues

Trace a file through the service and identify where it stopped.

Investigating and replaying file transfer DLQ messages

Inspect a dead-letter queue message, fix its root cause and replay it safely.

This page was last reviewed on 22 September 2026. It needs to be reviewed again on 22 December 2026 by the page owner #integration-hub .